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Team Lead - Remote Wireless Network Management
Apprion is seeking an experienced, self-motivated network management expert and operations center leader to join the team as the Manager or Lead Engineer, depending on experience level, of our Wireless Network Access Facility.
As team leader, you will initially be responsible for defining and implementing best practices for streamlined operations of our Network Access Facility, from which we remotely monitor and manage customer's wireless network and applications. You will work closely with our integration partners, customers, and the rest of the Apprion Services team to identify problems with customer deployments impacting: performance, reliability, and security.
Responsibilities:
- Define and implement best practices for a remote network monitoring & management operation to deliver best-in-class service
- Manage ongoing partner and customer interfaces to ensure the highest level of customer satisfaction.
- Define key metrics and reports (performance, reliability, security) to share with the customer and Apprion senior management to demonstrate Service value.
- Establish, prioritize, and implement a rapid response system for incoming alerts indicating problems in the customer's network.
- Work with field wireless engineers to diagnose and recommend remedies for problems identified from Apprion's management console
- Build, configure and deploy remote Linux based network monitoring and control systems
- Work closely with clients to build systems that meet their requirements
- Work closely with Apprion's embedded firmware and software development teams, offering feedback from the field
- Point-of-contact for customers to resolve technical issues post-deployment.
Required Skills:
- 3 - 5 years minimum experience as a lead member of a Managed Services or Network Monitoring business.
- 3 - 5 years minimum experience with network and security monitoring management solutions (HP OpenView, Counterpane, Cisco, etc.).
- 3 - 5 years minimum experience with network/device management using SNMP
- 3 - 5 years minimum experience monitoring, managing, and troubleshooting customer networks
- Solid knowledge of networking concepts: TCP/IP, HTTP/S, SSH, UDP, IP routing, etc.
- 3+ years experience in customer relationship management
- 2+ years of solid experience with wireless technologies (802.11a, b, g, WiMAX, RFID, UWB, etc.)
Desired Skills:
- Working knowledge of wireless network performance fundamentals: Signal strength, radiated power, occupancy, throughput, wireless bridging and association, etc.
- Working knowledge of wireless security
- Working knowledge of Unix/Linux operating systems with ability to compile, install, configure, and troubleshoot software
- Working knowledge of network and application security concepts (authorization/authentication/ACL)
Education Requirements:
- BS in Computer Science, or equivalent experience. (MS preferred)
Important Notes:
- Local candidates only (San Francisco Bay Area, with possibility for an Austin, TX or Houston, TX placement)
- USA work permission required
- No phone calls please. We will contact all qualified candidates immediately.
To be considered for this postition please submit your resume and cover letter to jobs@apprion.com.
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