Apprion Careers

Apprion is seeking a highly experienced and accomplished, bright and self-motivated network management expert and operations center leader to join the team as Lead Engineer of our Wireless Network Access Facility in Mountain View, CA.

This position will initially be responsible for defining and implementing best practices for streamlined operations of our Network Access Facility, from which we remotely monitor and manage customer wireless networks and applications. You will work closely with the customers, and the rest of the Apprion Engineering and Services teams to identify issues with customer deployments impacting: performance, reliability, and security. This is proactive wireless network management, where we identify and resolve problems before the customer ever sees them and become an invaluable partner to the customer as they roll out new value added applications.

This position is located at Apprion corporate headquarters in Mountain View, CA.

• Define and Implement best practices for a remote network monitoring/management operation to deliver best-in-class Service
• Manage the customer interfaces to ensure the highest level of customer satisfaction.
• Define key metrics and reports (performance, reliability, security) to share with the customer and Apprion senior management to demonstrate Service value.
• Establish, prioritize, and implement a rapid response system for incoming alerts indicating problems in the customer's network.
• Work with field wireless engineers to diagnose and recommend remedies for problems identified from Apprion's management console
• Build, configure and deploy remote Linux based network monitoring and control systems
• Work closely with clients to build systems that meet their requirements
• Work closely with Apprion's embedded firmware and software development teams, offering feedback from the field
• Be a point of contact for customers to resolve technical issues post-deployment.

• 3 – 5 years min. experience as a lead member of a Managed Services or Network Monitoring business.
• 3 – 5 years min. experience with competitive network and security monitoring management solutions (HP OpenView, Counterpane, Cisco, etc.).
• 3 – 5 years min. experience with network/device management using SNMP
• 3 – 5 years min. experience monitoring, managing, and troubleshooting customer networks
• Rock solid knowledge of networking concepts: TCP/IP, HTTP/S, SSH, UDP, IP routing, etc.
• 3+ years experience in customer relationship management
• 2+ years of solid experience with wireless technologies (802.11a, b, g, WiMAX, RFID, UWB, etc.)

• Working knowledge of wireless network performance fundamentals: Signal strength, radiated power, occupancy, throughput, wireless bridging and association, etc.
• Working knowledge of wireless security
• Working knowledge of Unix/Linux operating systems with ability to compile/install/configure/troubleshoot software a big plus
• Working knowledge of Windows operating systems with ability to install/configure/troubleshoot software a big plus
• Working knowledge of network and application security concepts (authorization/authentication/ACL)

• BS in Computer Science, or equivalent experience. (MS preferred)

Local candidates only (SF Bay Area) with permission to work in the USA, as there is no relocation assistance or visa sponsorship offered at this time.

No phone calls please. We will contact all qualified candidates immediately.

To be considered for this postition please submit your resume and cover letter to jobs@apprion.com.